Routing Automation

.routing_automation_customer

IVR: "Thank you for calling

Company Name

. Please provide your 9-digit account number or say 'I don't have it.'"

Caller: "123456789"

IVR: "Thank you. We have identified your account and will connect you to a specialized customer service representative who can assist you with your specific account type. Please hold."

(Customer Service Representative answers the call)

CSR: "Hello, thank you for calling

Company Name

. My name is

CSR's Name

. I see you have an

Account Type

with us. How may I assist you today?"

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