Call Queue With Wait Queue Call Flow

IVR: "Thank you for calling . All of our representatives are currently assisting other customers. Your call is important to us. Please stay on the line, and your call will be answered in the order it was received."

(Periodic updates during the waiting time)

IVR: "We appreciate your patience. Your call is now number in the queue. The current estimated wait time is minutes. If you prefer, you may press 1 to leave a voicemail, and we will return your call as soon as possible."