Follow-up after initial response

.follow_up_after_initial_response

Subject: Following Up –
Customer Name


Hi
Customer Name
,

I wanted to follow up on your request from
date
. We [resolved the issue / are still working on this / need one more piece of information from you].

Current status: one sentence describing where things stand


Next steps:
What happens next and by when


Do you have any questions, or is there anything else I can help with?

Best regards,
Your Name

Your Title

Company Name

Contact Information
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