Response to a customer complaint

Subject: We're Making This Right –

Hi ,

I'm sorry you had that experience. That's not the standard we hold ourselves to, and I understand your frustration.

Here's what happened on our end: . I take full responsibility, and we're fixing this.

Here's what I'm doing to make it right: . You can expect by .

I also want to make sure this doesn't happen again.

Again, I'm sorry for the inconvenience. If there's anything else I can do, please don't hesitate to reach out.

Best regards,