Apology and resolution

Subject: Apology and How We're Fixing This

Hi ,

I owe you a sincere apology. Looking back at our interaction, I handled that poorly, and you deserved better.

What happened:

Why it matters to me:

What I'm doing about it:

What changes:

I understand if you need time to decide whether to work with us again. But I want you to know we take this seriously, and you matter to us.

Thank you for giving me the chance to make this right.

Best regards,