Shipment Error & Refund or Replacement

Subject: Apology for Incorrect Shipment

Dear ,

We are writing to apologize for any inconvenience caused by our recent shipment error. We accidentally sent you the wrong product and we understand that this may have caused frustration and disappointment.

We want to assure you that we are taking steps to prevent this from happening in the future. In the meantime, we would like to offer you a full refund or replacement of the correct product, free of charge.

Thank you for bringing this to our attention and allowing us to correct our mistake. We appreciate your business and hope to continue serving you in the future.

Sincerely,