Product Defect & Replacement or Refund

Dear ,

We are writing to apologize for the defect in the product you received from us. We understand that this may have caused inconvenience and frustration, and we take full responsibility for the issue.

We want to assure you that we are taking steps to address the problem and prevent it from happening in the future. In the meantime, we would like to offer you a replacement product or a full refund, whichever you prefer.

Thank you for bringing this to our attention and allowing us to correct our mistake. We value your business and hope to continue serving you in the future.

Sincerely,