Apology and Resolution Options

Subject: We Apologize for the Lost Package

Dear ,

We sincerely apologize for the inconvenience caused by the loss of your package from . We understand how disappointing this is, and we want to make it right.

We are happy to offer you the following options:

- Reship your order at no additional cost. We estimate this will take business days to arrive after the replacement order is shipped.
- Issue a full refund to your original payment method.

Please let us know your preferred option by replying to this email.

We appreciate your business and hope to regain your trust. Please let us know if you have any questions.

Sincerely,