Apologize, but Assert Terms & Conditions

We truly apologize for any inconvenience this situation has caused you. We always aim to provide the best service possible, but in this instance, our hands are tied by the terms and conditions agreed upon at the time of purchase/service. These policies are in place to ensure fairness and consistency for all our customers. We understand this may not be the resolution you were hoping for, and we deeply regret any disappointment this may cause. Please feel free to reach out if there are other ways we can assist you within our policies.